One of the major areas of concern of the Government has been the efficient customer services in the insurance sector. With a view to ensure expeditious redressal of public grievances relating to the settlement of the claims, the Government has introduced a system of Ombudsman in the Insurance Sector with effect from 11th November 1998. Insurance Ombudsmen are currently located in 12 cities. Each Ombudsman is empowered to redress customer grievances in respect of insurance contracts on personal lines where the insured amount is less than Rs.20 lakhs. Particulars of the Insurance Ombudsmen are given below:

Office of the Ombudsman Name of the Ombudsman Contact Details Areas of Jurisdiction
AHMEDABAD Shri P. Ramamoorthy Insurance Ombudsman,
Office of the Insurance Ombudsman,
2nd Floor, Ambica House,
Nr. C.U. Shah College, Ashram Road,
AHMEDABAD-380 014.
Tel.:- 079-27546840 Fax : 079-27546142
Email ins[dot]omb[at]rediffmail[dot]com
Gujarat ,
UT of Dadra & Nagar Haveli,
Daman and Diu
BHOPAL Position vacant since 23.04.2010 Email bimalokpalbhopal[at]airtelmail[dot]in Madhya Pradesh
& Chhattisgarh
BHUBANESHWAR Shri B. P. Parija Insurance Ombudsman,
Office of the Insurance Ombudsman,
62, Forest Park,
Tel.:- 0674-2596461
Mob: 09437121114
Email ioobbsr[at]dataone[dot]in
CHANDIGARH Shri Manik Sonawane Insurance Ombudsman,
Office of the Insurance Ombudsman,
S.C.O. No.101-103,
2nd Floor, Batra Building.
Sector 17-D,
Mob:- 09878500008
Email ombchd[at]yahoo[dot]co[dot]in
Punjab , Haryana,
Himachal Pradesh, Jammu & Kashmir ,
UT of Chandigarh