The Governing Body of Insurance Council (GBIC) has been established under Redressal of Public Grievances Rules 1998, to set-up and facilitate the Institution of Insurance Ombudsman in India. 17 Ombudsman Centres, covering the country, established in Ahmedabad, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Delhi, Guwahati, Hyderabad, Jaipur, Kochi, Kolkata, Lucknow, Mumbai,Pune , Patna and Noida.
Insurance Ombudsmen are appointed by the Governing Body and are empowered to entertain complaints on the following aspects in respect of personal line insurances:
Any partial or total repudiation of claims by an insurer.
Any dispute in regard to premium paid or payable in terms of the policy.
Any dispute on the legal construction of the policies in so far as such disputes relate to claims.
Delay in settlement of claims.
Non-issue of any insurance document to customers after receipt of premium.