INFORMATION RELATED TO BO.III SECTION
• Customer Service in Banks/FI/Ins.
• All kinds of complaints/representations received from individual/ associations for redressal of their grievances in these institutions such as delay in clearance of cheques, non-payment/non-issue of drafts, non issue/delay in issue of duplicate drafts, misbehaviour/rude behaviour/harassment on the part of staff of the Institution, non settlement/delay
in settlement of deceased accounts, non-transfer/delay in transfer of accounts from one office to another, non opening/delay in opening of new accounts, non-compliance with standing instructions of the customers, non-payment of term deposits before maturity, delay in payment to pensioners, including those related to credit cards, ATMs, etc.
• All kind of complaints received from DARPG/DPG relating to Public/ Private Sector/Foreign Banks/FI/Ins.
• All kinds of complaints received from MPs/VIPs /PMO against Private Sector & Foreign Banks.
• Banking Customer Service
• Banking Ombudsman.
• Coordination of PRAGATI meetings