Grievances Overview
Department of Financial Services (DFS) deals with grievances related to Public Sector/Private Sector Banks, Regional Rural Banks, Cooperative Banks, Non-Banking Finance Companies, Financial Institutions, Reserve Bank of India (RBI), Public Sector/Private Sector Insurance Companies and Insurance Regulatory & Development Authority of India (IRDAI).
Banking Ombudsman
The Reserve Bank - Integrated Ombudsman Scheme, 2021 (the Scheme) was launched on 12.11.2021 in virtual mode by Hon’ble Prime Minister Shri Narendra Modi. The Scheme integrates the existing three Ombudsman schemes of RBI
Insurance Ombudsman
The Offices of Insurance Ombudsman are under the administrative control of Council for Insurance Ombudsmen (CIO), which has been constituted under the Insurance Ombudsman Rules, 2017
Prevention of Sexual Harassment (POSH)
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